LEGAL_FRAMEWORK
PRIVACY POLICY
Last updated: January 2026
pixelwavepro, located at Carrer de Russafa 12, València, L'Eixample, España, España ("we", "us", or "our"), is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
1. Data Controller
The data controller responsible for processing your personal data is pixelwavepro, operating from Carrer de Russafa 12, València, L'Eixample, España, España. For any data-related inquiries, contact us at [email protected].
2. Data We Collect
We may collect and process the following categories of personal data:
- Contact Information: name, email address, phone number, and postal address provided via our contact form or direct communication.
- Project Data: technical requirements, specifications, and materials you share with us for the purpose of API development, web engineering, or mobile integration projects.
- Payment Information: billing details processed through our third-party payment provider. We do not store credit card numbers or financial credentials on our servers.
- Server Logs: IP address, browser type, operating system, referral URLs, and pages visited, collected automatically when you access our website.
3. Legal Basis for Processing
We process your personal data under the following legal bases as defined in Article 6 of the GDPR:
- Contractual Necessity (Art. 6(1)(b)): Processing required to fulfill our contractual obligations when you engage our services.
- Legitimate Interest (Art. 6(1)(f)): Processing for the purposes of our legitimate business interests, including service improvement, fraud prevention, and marketing communications, where such interests are not overridden by your rights.
- Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing activities, such as receiving marketing communications.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Contact form submissions: retained for 12 months from the date of submission.
- Project-related data: retained for the duration of the project engagement plus 24 months for warranty and support purposes.
- Server logs: automatically purged after 90 days.
- Payment records: retained for 7 years as required by Spanish tax legislation.
5. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access (Art. 15): Request a copy of the personal data we hold about you.
- Right to Rectification (Art. 16): Request correction of inaccurate or incomplete personal data.
- Right to Erasure (Art. 17): Request deletion of your personal data where there is no compelling reason for continued processing.
- Right to Restriction (Art. 18): Request restriction of processing in certain circumstances.
- Right to Data Portability (Art. 20): Receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object (Art. 21): Object to the processing of your personal data based on legitimate interests.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) at www.aepd.es.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data in accordance with GDPR Chapter V.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS 1.3), access controls, regular security assessments, and staff training on data protection obligations.
REFUND POLICY
Last updated: January 2026
pixelwavepro, operating from Carrer de Russafa 12, València, L'Eixample, España, España, provides the following refund and reimbursement terms for all digital services rendered.
1. Full Refund Eligibility
A full refund may be issued if:
- The project has not yet commenced (no development work has been initiated).
- A cancellation request is received within 7 calendar days of payment and before any deliverables have been produced.
- pixelwavepro is unable to fulfill the agreed-upon scope of work due to internal resource constraints.
2. Partial Refund Eligibility
A partial refund may be issued if:
- The project is cancelled after development work has commenced. The refund amount will be calculated proportionally based on the percentage of completed milestones versus the total project scope.
- Deliverables provided do not meet the specifications outlined in the project agreement, and a reasonable remediation period has been provided without resolution.
3. Non-Refundable Items
The following are non-refundable:
- Completed and accepted project deliverables after client sign-off.
- Third-party software licenses, domain registrations, or hosting fees purchased on behalf of the client.
- Consulting sessions or strategy hours that have been fully delivered.
- Custom API development work that has been deployed to production and accepted by the client.
4. Refund Process
To request a refund, contact us at [email protected] with your project reference number and a description of the reason for your refund request. We will acknowledge receipt within 2 business days and provide a resolution within 14 business days. Approved refunds will be processed to the original payment method within 14 business days of approval.
5. Dispute Resolution
If you are dissatisfied with our refund decision, you may escalate the matter by contacting us in writing. We are committed to resolving disputes amicably and in accordance with applicable Spanish consumer protection legislation.
TERMS OF SERVICE
Last updated: January 2026
These Terms of Service govern the provision of digital services by pixelwavepro, operating from Carrer de Russafa 12, València, L'Eixample, España, España. By engaging our services, you agree to the following terms.
1. Scope of Services
pixelwavepro provides custom API development, web engineering, and mobile integration services. The specific scope, deliverables, timeline, and pricing for each project are defined in a separate project agreement or statement of work (SOW) agreed upon by both parties prior to commencement.
2. Client Obligations
The client agrees to:
- Provide accurate and complete information necessary for project execution in a timely manner.
- Designate a primary point of contact for project communications and approvals.
- Review and provide feedback on deliverables within the timeframes specified in the project agreement.
- Ensure they have the necessary rights and permissions for any materials, content, or data provided to pixelwavepro for use in the project.
3. Payment Terms
Payment terms are defined in the project agreement. Unless otherwise specified:
- A deposit of 50% of the total project fee is required before work commences.
- Remaining balance is due upon project completion and delivery.
- All invoices are payable within 14 calendar days of issue.
- Late payments may incur an administrative fee of 1.5% per month on the outstanding balance.
- All prices are quoted in Euros (EUR) and are exclusive of applicable taxes (VAT/IVA) unless stated otherwise.
4. Intellectual Property
Upon full payment of all project fees:
- All custom code, designs, and deliverables created specifically for the client become the intellectual property of the client.
- pixelwavepro retains ownership of all pre-existing tools, frameworks, libraries, and methodologies used in the development process.
- pixelwavepro reserves the right to display the project in its portfolio unless the client requests otherwise in writing prior to project completion.
5. Limitation of Liability
To the maximum extent permitted by applicable law:
- pixelwavepro's total aggregate liability for any project shall not exceed the total fees paid by the client for that specific project.
- pixelwavepro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
- pixelwavepro is not responsible for third-party service outages, data loss caused by client actions, or security breaches resulting from client-managed infrastructure.
6. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information, trade secrets, business strategies, and technical data shared during the course of the project engagement. This obligation survives the termination of the project for a period of 3 years.
7. Force Majeure
pixelwavepro shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, power failures, internet outages, or acts of third-party service providers.
8. Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of València, España.
9. Termination
Either party may terminate the project agreement with 30 days' written notice. In the event of termination:
- The client shall pay for all work completed up to the date of termination.
- pixelwavepro shall deliver all completed work products to the client upon receipt of final payment.
- Either party may terminate immediately in the event of a material breach that remains uncured for 14 days after written notice.
10. Amendments
pixelwavepro reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting on our website. Continued engagement of our services after changes constitutes acceptance of the updated terms.